Privacy Policy

Last Updated:

1. Introduction

At Zenvatical, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, use our services, or interact with us in any way.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our website and services, including:

2.1 Personal Information

Personal Information refers to any information that identifies or can be used to identify you, directly or indirectly. The personal information we collect may include:

  • Name, email address, phone number, and postal address
  • Account information, such as username and password
  • Payment information (handled securely through our payment processors)
  • Health information you provide us for class preparation or safety purposes
  • Emergency contact information
  • Profile pictures or other photos you provide
  • Any other information you choose to provide us directly

2.2 Usage Information

We may also collect information about how you access and use our website and services, including:

  • IP address and device information
  • Browser type and version
  • Operating system
  • Pages visited and time spent on those pages
  • Class bookings and attendance history
  • Referral source
  • Features used and activities performed

3. How We Collect Information

We collect information in the following ways:

3.1 Direct Collection

Information you provide to us when you:

  • Create an account or fill out forms on our website
  • Register for classes or purchase memberships
  • Contact us directly via email, phone, or in person
  • Complete surveys or provide feedback
  • Participate in promotions or contests
  • Subscribe to our newsletter or marketing communications

3.2 Automated Collection

As you navigate through and interact with our website, we may use automatic data collection technologies such as cookies, web beacons, and other tracking technologies to collect certain information about your equipment, browsing actions, and patterns. For more information on our use of cookies, please see our Cookie Policy.

3.3 Third-Party Sources

We may receive information about you from third parties, such as:

  • Payment processors for transaction information
  • Social media platforms if you interact with our social media accounts
  • Business partners we work with to provide services to you

4. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our services
  • Process transactions and manage your account
  • Send administrative information, such as updates to our terms and policies
  • Communicate with you about classes, products, services, promotions, and events
  • Personalize your experience and deliver content relevant to your interests
  • Monitor and analyze usage patterns to improve our website and services
  • Protect against, identify, and prevent fraud and other unlawful activity
  • Comply with legal obligations and enforce our policies
  • Respond to your inquiries and provide customer support

5. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

5.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

5.3 Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.4 With Your Consent

We may share your information with your consent or at your direction.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and applicable legal requirements.

7. Data Security

We have implemented appropriate technical and organizational measures to protect the personal information we collect and process. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information
  • The right to rectify or update your personal information
  • The right to erase your personal information
  • The right to restrict or object to our processing of your personal information
  • The right to data portability
  • The right to withdraw consent

To exercise any of these rights, please contact us using the contact details provided at the end of this Privacy Policy.

9. International Data Transfers

Our operations are based in Australia, but we may transfer, store, and process your information in countries other than your own. If we transfer your personal information to countries outside your jurisdiction, we will take steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information without parental consent, please contact us. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Zenvatical
123 Harmony Way
Sydney, NSW 2000
Australia
Email: [email protected]
Phone: +61 2 8912 5674